Complaints


If you’re not satisfied with the service provided by Anchorage, please reach out to us. We have an internal complaints process and always aim to resolve issues quickly and fairly at your initial point of contact. If we can’t sort things out straight away, we’ll let you know what steps we’ll take and how long it should take to get things resolved. You’re welcome to contact us by phone, email, in person, or in writing to the Executive Director, Anchorage Trustee Services Limited.

You can reach us by:

If your concern isn’t resolved through our internal complaints process you can also contact the Financial Markets Authority.

You can reach the FMA by:

  • Emailing: questions@fma.govt.nz

  • Calling: 0800 434 566

  • Writing to:
    Financial Markets Authority
    DX Box CX10033
    PO Box 106 672
    Auckland 1143

We’re also part of an independent dispute resolution scheme run by Financial Services Complaints Limited (FSCL). If we are unable to resolve your concern together, you’re welcome to refer the matter to FSCL.

You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

You can get in touch with FSCL by:

  • Emailing: info@fscl.org.nz

  • Calling: 0800 34 72 57

  • Writing to:

    Complaint Investigation Officer,

    Financial Services Complaints Limited

    PO Box 5967

    Wellington 6145